State of Rhode Island Initiates Limited, Phased Relaunch of RIBridges Customer Portal

Rhode Islanders Urged to Access Benefits Portal Only After Receiving Official E-mail from State

PROVIDENCE, RI — This week, the State of Rhode Island will begin a controlled, phased relaunch of the HealthyRhode customer portal associated with RIBridges system, which manages many of the State’s social service and benefit programs as well as its health insurance exchange.

This development comes after a successful relaunch of the system’s internally facing employee portal earlier this month. Previously, the State proactively took the RIBridges system offline due to security concerns associated with the recent data breach. After extensive testing and validation by Deloitte—the manager of RIBridges, the State, and the State’s third-party risk assessor, it has been determined that RIBridges is safe to use.

As part of the phased relaunch, limited groups of RIBridges customers will receive e-mails over the next week that direct them to log into the portal, reset their password, and access their account. This approach allows the state to carefully manage the amount of activity in the portal while we relaunch so that all of our customers can have a successful experience getting back into their accounts. After evaluating the portal’s performance during these initial phases, the State will determine the timeline for a full restoration of the HealthyRhode website for all customers.

The customer e-mails will originate from the following address: notice@uhip.ri.gov. Customers who do not receive an e-mail should not attempt to log in; if they do, they will be denied access.

What Customers Should Know

• At this time, customers with accounts can only log in after receiving an e-mail from notice@uhip.ri.gov. During the phased relaunch, if a customer has not received an e-mail and attempts to log in early, they will not be able to log in. Customers should check their email periodically for updates about when they can access their accounts.

• The e-mail from notice@uhip.ri.gov will not include any clickable links, as we want customers to be confident that this is not a phishing attempt or fraudulent message. Customers can go to healthyrhode.ri.gov to log in to their accounts. The email will have the state seal at the top and customers can scroll for Spanish and Portuguese translations. The state will not publish the e-mail online.

• Customers will log in with their username and current password and then be prompted to reset their password. After successfully resetting their password, they should be able to access their account. If a customer forgets their username or password, they should click on the “Forgot username/password” link for assistance. A customer will be locked out after three failed attempts to sign in and can only change their password once every 24 hours.

• During the initial relaunch process, existing or prospective customers who do not currently have a HealthyRhode account will not be able to create one. Account creation will be enabled soon. In the meantime, customers who need to manage existing benefits or apply for benefits can do so by contacting the Rhode Island Department of Human Services (DHS) or HealthSource RI (HSRI) directly. Likewise, the HealthyRhode Mobile app is not yet available.

• If customers have trouble logging in, resetting their password, or navigating their account, they should call the DHS or HSRI call center. Information about phone numbers and call center hours can be found at cyberalert.ri.gov.