Health insurer has received highest member satisfaction ranking by J.D. Power
PROVIDENCE, R.I. (June 8, 2022) – Blue Cross & Blue Shield of Rhode Island (BCBSRI) members have rated the health insurer #1 in member satisfaction among commercial health plans in the Northeast region in the annual J.D. Power 2022 U.S. Commercial Member Health Plan Satisfaction Study for the second year in a row. J.D. Power is a global leader in data analytics and consumer intelligence, measuring customer satisfaction in numerous industries. BCBSRI was the highest ranked insurer in the Northeast region for every area measured, including customer service, coverage and benefits, cost, information and communications, provider choice, and billing and payment. BCBSRI’s score improved more than 25 points overall from last year’s top performance and more than 40 points compared to the regional benchmark.
“We are thrilled to be #1 in the Northeast again! This award is so meaningful because it’s based on feedback from the people we serve,” said BCBSRI President & CEO Martha L. Wofford. “We’re proud that compared to plans in the Northeast, BCBSRI members are the most satisfied. Our associates work hard to deliver the best possible experience to our members, whether members are calling customer service, looking for a provider, or trying to navigate a complicated issue. We’re committed to helping our members get the most from their health plan and we are grateful to hear that we are meeting their needs.”
This top ranking is a result of intentional investments BCBSRI has made in meeting customers where they are, including:
- Your Blue Store retail locations across Rhode Island
- myBCBSRI digital health portal
- Expanded care management programs for members with diabetes
- Telehealth and digital behavioral healthcare solutions
- Well-being programs and incentives through Virgin Pulse
- Industry-leading provider quality, networks, and discounts
- Innovative cost management tools including SmartShopper member rewards
Blue Cross & Blue Shield of Rhode Island received the highest score in Northeast region in the J.D. Power 2022 U.S. Commercial Member Health Plan Satisfaction Study of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.