RIPTA Launches Online Customer Satisfaction Survey

Survey will be available March 28 – May 1, 2022

The Rhode Island Public Transit Authority (RIPTA) is inviting the public to participate in the 10th annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey, which will be available on the RIPTA website from Monday, March 28, 2022 through Sunday, May 1, 2022. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.

To take the survey, customers can visit RIPTA’s website RIPTA.com and click on the Survey Link or they can find the survey directly at https://www.surveymonkey.co.uk/r/RIPTA-Eng For the Spanish version, use https://www.surveymonkey.co.uk/r/RIPTA-Esp. If anyone has trouble clicking on the links, they can copy and paste them into the web browser of their choice.

RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). RIPTA CEO Scott Avedisian is past president of this group. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures.

In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit.